I think one of the hardest tricks in the world of game design is to put yourself in the shoes of the player. It’s particularly hard when we’re designing games for an audience that isn’t like us — and the audience that is usually least like us is the newbie.
There’s a blog of relatively recent vintage called, appropriately enough, Newbie, that illustrates this. It’s the experiences of a 46-year-old named Tom Miller who is not a gamer. He has trouble with puzzle games, and The Sims 2 utterly defeats him.